Tenant FAQs

Rental properties in Virginia Beach, Norfolk, and Chesapeake are typically leased on a first-come, first-served basis. To secure a home, you must submit a completed rental application along with any required fees. We recommend applying as soon as possible, as well-qualified applicants are approved quickly in this competitive rental market.

Move-in costs usually include the first month’s rent and a security deposit. In some cases, last month’s rent or additional fees may apply depending on the property. All move-in requirements will be clearly outlined before signing your lease.

Applicants must be at least 18 years old to legally enter into a lease agreement in Virginia. All applicants must also meet income, credit, and rental history requirements.

Yes, security deposits are typically refundable as long as the property is returned in good condition and all lease terms are fulfilled. Deductions may be made for damages beyond normal wear and tear, unpaid rent, or cleaning costs.

A cosigner (or guarantor) may be required if an applicant does not meet standard income, credit, or rental history qualifications. Cosigners must meet financial requirements and agree to take responsibility for the lease if needed.

You can apply for any of our available rental properties online through our secure application portal. Each application requires a completed form, application fee, proof of income, and valid identification. Our streamlined process makes it easy to apply and get approved quickly.

We offer convenient rent payment options, including secure online payments through the tenant portal, automatic bank transfers, and other approved methods. Online payments are the fastest and most reliable way to ensure rent is paid on time.

Pet policies vary by property. Some homes in Virginia Beach, Norfolk, and Chesapeake allow pets with an additional deposit or monthly pet rent, while others may have restrictions. Always check your lease and contact our team before bringing a pet into the home.

Most lease agreements hold all tenants jointly responsible for the full lease term. If one tenant wants to move out, the remaining tenant(s) may need to re-qualify on their own or find a replacement tenant, subject to approval.

If you plan to move out, you must provide written notice according to your lease agreement—typically 30 to 60 days in advance. Be sure to review your lease terms and submit your notice on time to avoid additional charges.

Our property management team handles all routine maintenance and repair requests to keep your rental home in excellent condition. Tenants can easily submit maintenance requests through the online portal. Tenants may be responsible for repairs resulting from misuse or negligence.

Most rental applications are processed within 24–72 hours, depending on how quickly all required documents are submitted. Applying early and providing complete information can speed up the approval process.

Credit requirements vary by property, but most landlords look for a history of on-time payments and responsible financial behavior. Applicants with lower credit may still qualify with a cosigner or additional deposit.